How to Reduce IT Help Desk Tickets with a Self-Service Portal, Service Catalog, and Knowledge Base
Learning how to reduce IT help desk tickets starts with eliminating the routine requests that drive Tier-1 volume — password …
Does Virima Integrate with Xurrent? How Incident and Change Data Flows Between Systems
Xurrent users searching for an automated CMDB and service mapping solution frequently ask whether Virima integrates with Xurrent and what …
How Does Virima Connect ITSM Incident Management to CMDB? A Practical Guide
Connecting incident management to the CMDB is a core ITIL v4 requirement — but in practice, it is one of …
How to Prevent Duplicate CIs and Sync Errors in ServiceNow CMDB Integration
TLDR
- Duplicate CIs in ServiceNow CMDB, often referred to as ServiceNow CMDB duplicate CIs, originate from multiple discovery sources,
The top five insights from Gartner IOCS 2025
Gartner’s IT Infrastructure, Operations & Cloud Strategies (IOCS) Conference has always been a useful barometer for where IT operations priorities …
